Who we are

From Comdata España & Latam, with more than 28 years of experience, we provide efficiency to design, build, operate and optimize integrated business processes oriented to the customer experience, key today in the success of companies. In order to achieve this, we rely on optimized operation models, an exhaustive methodology, a great knowledge of consumers and the most advanced technologies, with great capacity to adapt to new digital environments.

Employing 17,000 people and 11,600 operating positions in 26 centers distributed throughout Spain, Chile, Colombia, Mexico, Brazil, Peru, El Salvador, and Guatemala, our main mission is to be a strategic partner for our customers, facing the challenges of the future, defining common objectives and getting involved in achieving them, to improve the experience of each of the users.

Our customers are large companies from multiple sectors such as Energy, Banking, Insurance or Telecommunications, which in turn support hundreds of thousands of end customers. In order to do this, Comdata integrates into its Customer Journey, providing effectiveness, efficiency, operational excellence and a reduction in costs. All of this is based on process optimisation criteria, the use of advanced systems, methodology, the most appropriate scenarios in each type of project and applying an operation model adapted to the needs of each service. The combination of these factors, together with the capacity to automatically analyse all the processes and interactions established with the final consumer, translates into an exponential improvement in user satisfaction and an increase in loyalty rates.

Angel Parra
CEO Comdata España & Latam

Vision
In nowadays everchanging world, digital is reaching maturity and impacts all the sectors, which are reinventing themselves in the depth to adapt to this new reality. This new environment means customer interact more and they expect more in terms of experience with brands: Customer is King, Customer is everything.

Mission
Our services, from outsourcing of customer interactions and processes to customer experience consulting, are entirely focused on one goal: helping our client to maximise the customer value, by creating the smart blend of people, process and technology.  We are a special breed of business partners - we are makers: we think and do, we cherish both and that fruitful combination makes us better at our job. Our group combines an international footprint with a strong, decentralized, local expertise, to be as close as possible to our clients.

Ambition
We desire to transform the present as to design the future of both our clients’ businesses and our industry. Globally and in each country, we are present, we aim to be recognised as the market shaper in Customer Interaction & Process Management.

• We seek Excellence and we make things happen
• We earn customer trust and build employee  loyalty every day
• We believe in innovation as a mindset
• We trust in an international team because  we embrace cultural diversity
• We support the communities where we  work and live

Comdata España & Latam
Calle Manoteras, 46 BIS
6th floor
28050 Madrid
Tel: +34 917 741 412