The Group has been recognized for “the ability to deliver immediate business and cost benefits to clients, and to meet future requirements”
Milan, October 1st, 2018 – Comdata Group, the leading innovative global solution provider in Customer Operations, has been recognized as a “Leader” in the Cost Optimization and CX Improvement market segments in Digital Customer Experience Services by NelsonHall’s NEAT vendor evaluation report.
The NEAT (Nelson Hall Vendor Evaluation and Assessment) is an in-depth screening evaluation that assesses vendors against their ability to deliver immediate benefits to buy-side organizations and their ability to meet clients’ future requirements. The NEAT is released by NelsonHall, which is the leading business process services and IT services research and analysis firm.
Comdata Group’s extensive commitment to the optimization of customer complaints process, and its ability to improve the customer experience services for international companies have been highlighted by NEAT’s model. In particular, NelsonHall identifies Comdata’s capability in mapping its clients’ existing process, defining the performance indicators and critical points, and providing the best operational standards for raising the customer experience.
Massimo Canturi, Comdata Group CEO, said: “We are very proud to have been recognized as a leader in the Digital Customer Experience services. We appreciate our client’s confidence in our Group: their everyday challenges are our challenge. Comdata provides the best currently available solutions in practical ways while also focusing on developing robust future value delivery. We are excited about what the future holds for high quality customer intentions and offer consultancy, technology, and omnichannel delivery”.
Ivan Kotzev, CX Lead Analyst at NelsonHall, said: “Comdata Group’s back-office expertise, from process orchestration to implementation of analytics and automation, are essential for cost optimization of support programs. The company’s dedicated consulting practice, own platform development unit, and investments in digital channels such as video chat are well positioned to address the evolving market needs for customer experience transformation.’
About Comdata Group
Comdata is a leading innovative global service provider in Customer Interaction and Process Management. We have been helping clients to maximise their customer value since 1987. Combining an international footprint with strong local expertise, our teams of over 50,000 passionate employees work in 30 languages across 4 continents and 22 countries. We offer a full range of services, from outsourcing of customer interactions and processes to customer experience consulting – all achieved with a smart blend of people, process and technology. Headquartered in Milan, Comdata will deliver global revenues of approximately €1Billion in 2018 with more than 670 clients, including some of the biggest names in telecom, energy, banking, industry, retail and e-commerce.
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the 'art of the possible' in IT and business services. With analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is based on rigorous, all-original research, and is widely respected for the quality, depth, and insight of its analysis.
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