Strategic project that represents a great success in the history of growth of the group.
Milan, March 18, 2019 - Comdata Group, the leading global provider of innovative solutions in the Customer Operations sector, wins the tender for the supply and management of the services of the Multichannel Contact Center in favour of the Italian national social security organization (INPS-Equitalia). The Group will manage the Institute's Contact Center for the next two years, with the option of extending it for a further year.
Comdata will guarantee to the Social Security Institute the customer interactions with the citizen, creating and managing also the complex technological infrastructure that will allow the optimal provision of the service. The above will allow the Institute to have an innovative, multi-channel and above all "citizen service" Contact Center, able to manage users' requests in an effective and timely manner. The organization will be able to count on a solid and competent "partner" who will be able to harmonize the quality of the services offered with the new and complex regulatory/technological challenges.
Comdata will put at the centre of the entire project the continuous enhancement of the people currently involved in the service and their skills, guaranteeing the application of the social clause for the maintenance of employment levels.
The tender was launched by INPS-Equitalia at the end of 2018 to select the best partner for the outsourcing of contact center services of the social security institution. Comdata Group has therefore won the most important tender launched by the Public Administration in Italy in recent years and, thanks to its technological expertise and its best in class offer, will concretely contribute to innovate and improve the user experience of Italians.
Massimo Canturi, Comdata Group CEO, said: "We are very proud to deploy our high technological skills to contribute to the improvement of a fundamental service for the country. The award of the INPS-Equitalia tender is also a further recognition of Comdata's commitment to invest in processes, technologies and people to create value for all its customers and to provide services of undisputed excellence to Italians. The high efficiency of the innovative solutions, combined with the organizational and managerial capability that Comdata is able to provide, has been the basis for the growth of the Group, which today boasts an undisputed leadership in the Italian market.
The new contract will further strengthen the implementation of the industrial plan launched by the company, confirming Comdata's commitment to the growth, development and expansion of the territories in which it operates.
Comdata is a leading innovative global service provider in Customer Interaction and Process Management. We have been helping clients to maximise their customer value since 1987. Combining an international footprint with strong local expertise, our teams of over 50,000 passionate employees work in 30 languages across 4 continents and 22 countries.
We offer a full range of services, from outsourcing of customer interactions and processes to customer experience consulting – all achieved with a smart blend of people, process and technology. Headquartered in Milan, Comdata delivers global revenues of approximately €1Billion with more than 670 clients, including some of the biggest names in telecom, energy, banking, industry, retail and e-commerce.
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