“Our aim is to find and provide the best blend of people, technologies and processes". Interview with Nicola Benedetto, Head of the "Customer Process Re-engineering" Center of Expertise at Comdata Group
Following the acquisition of the Help and Service Desk division from SMS, Comdata has recently launched in Spain & Latam a new business area which aims to provide a full range of Technical Assistance Services with a distinctive B2B approach.
Companies are nowadays mobilized on managing customer journeys as a THE major differentiation actor, and driver of value creation. This becomes even more critical as the final customers are now empowered to easily communicate their satisfaction or dissati